FAQ
How Job Shield works, what we show, and how we protect privacy while helping contractors avoid non-payment.
What is Job Shield?+
Job Shield is a contractor-focused risk tool that helps you spot addresses with a history of unpaid invoices. Contractors can submit unpaid invoice reports for a specific address, and Job Shield returns a risk snapshot based on approved reporting history.
What information does Job Shield show?+
Does Job Shield publish people’s names or personal details?+
No. Job Shield is designed to avoid exposing personally identifying details. We do not publish homeowners’ names, phone numbers, emails, or any private identity details. The platform is built around address-based reporting and aggregated insights.
Do you show the contractor’s identity?+
No. Other users do not see who submitted reports. Submissions are associated with an account internally for fraud prevention and auditing, but we do not display contractor identities publicly.
How do reports get approved?+
Reports require supporting evidence (e.g., invoice, signed work order, written proof of non-payment). Submissions may enter a review state and are only counted in risk scoring after human approval.
What counts as evidence?+
Can someone dispute a report?+
Yes. If you believe a report is inaccurate, you can request a review. Job Shield will evaluate disputes and may update a report’s status, including marking it resolved or removing it from scoring.
What does “Mark Resolved” mean?+
When an invoice is paid (or otherwise resolved), the report can be marked resolved. Resolved reports may still contribute partially to scoring (historical behavior matters), but unresolved reports carry more weight.
How is the risk score calculated?+
Does Job Shield guarantee I won’t get stiffed?+
No. Job Shield provides a risk signal to help inform decisions, but it cannot guarantee payment outcomes. Always use your own judgment and contract protections.
Can I remove a report?+
Reports are part of an integrity system. Removal is handled through review/dispute processes to prevent abuse. If a report is incorrect or paid, the proper path is resolving/disputing it.
Why do you ask for a reason (dropdown) instead of a long description?+
Structured reasons help the platform provide clean, accurate insights (e.g., top non-payment reasons) without free-text noise. Optional “Other” notes may be allowed but do not drive the public themes.